Testbirds is part of the Testbirds Group which includes Testbirds GmbH, Testbirds B.V., Testbirds Ltd. and Testbirds AB. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website. As long as we are not the processor, Testbirds is the controller for data processing.
What data do we collect?
Depending on our relationship with you, we collect the following data:
- Personal identification information (Name, email address, phone number, etc.)
- Sociodemographic data (testers)
- Payment data (clients, testers)
- IP and device information (clients, testers)
- Server-logfiles
How do we collect your data?
You directly provide Testbirds with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback in any of our tests or via email.
- Use or view our website via your browser’s cookies.
How will we use your data?
Testbirds collects your data so that we can:
- Process your BirdCoin purchase.
- Manage your account.
- Manage your testing projects.
- Email you with special offers on other products and services we think you might like.
When Testbirds processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Testbirds securely stores your data at:
- Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. This is a secure data storage facility and ISO: 27001 certified.
- Telekom Cloud Services T-Systems International GmbH, Hahnstraße 43d, 60528 Frankfurt am Main, Germany.
Testbirds will keep your personal data for the period necessary to fulfill our legal and/or contractual obligations. Once this time period has expired, we will delete your data.
What are your data protection rights?
Testbirds would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Testbirds for copies of your personal data.
The right to rectification – You have the right to request that Testbirds correct any information you believe is inaccurate. You also have the right to request Testbirds to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Testbirds erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Testbirds restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Testbirds’ processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Testbirds transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
As a tester, please send an email to data-privacy@testbirds.com
As a client, please send an email to dataprivacyofficer@testbirds.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
How do we use cookies?
Testbirds uses cookies in a range of ways to improve your experience on our website, including:
- Keeping you signed in
- Understanding how you use our website
What types of cookies do we use?
There are several different types of cookies our website uses:
- Functionality – Testbirds uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
- Marketing, Statistics, Social Media – Testbirds uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. These may include cookies from third-party providers (so-called third party cookies). We only use such cookies with your consent pursuant to Section 25 (1) TDDDG and, if applicable, Article 6 (1) a GDPR. You can find information about the purposes, providers, technologies used, stored data and the storage period of individual cookies in the cookie settings of our Consent Management Tool.
The following technology is enabled on our website
- Google Services
- Google Firebase
- Our testing platform NEST, and the Testbirds Companion App use Firebase services from Google.
- Firebase is certified under major privacy and security standards.
- More details on the used Firebase Services as well as how and what is processed by Google Firebase can be found here.
- Google Play Console
- The Testbirds Companion App for Android uses Google Play Console services to collect and analyze data, such as numbers on crashes, installations and uninstallations, as well as ratings and reviews. In the process the user’s device type and model as well personal data such as your email address, IP, location, and depending on your settings potentially your name are shared with Google in accordance with Art. 6 Para. 1 point (b) GDPR to fulfil our contractual obligations to improve the quality of our application and provide support in case of problems.
- Google Analytics
- This website, as well as the Testbirds Companion App, use Google Analytics and Google Remarketing, an analytics service provided by Google Ireland Ltd.
- Google Analytics is a web analytics service that allows us to collect and analyze data about the behavior of visitors to our website. Google Analytics allows us to measure interaction data from different devices and from different sessions. This allows us to put individual user actions in context and analyze long-term relationships.
- Google Analytics uses cookies for this purpose, which enable an analysis of the use of our website. This involves processing personal data in the form of online identifiers (including cookie identifiers), IP addresses, device identifiers and information about interaction with our website. In part, this data is information stored in the terminal device you are using. In addition, further information is also stored on your used end device via the cookies used. Such storage of information by Google Analytics or access to information already stored in your end device will only take place with your consent.
- Google Ireland will process the data collected in this way on our behalf in order to evaluate the use of our website by the users, to compile reports on the activities within our website and to provide us with further services associated with the use of our website and the use of the Internet. In doing so, pseudonymous usage profiles of the users can be created from the processed data.
- The setting of cookies and the further processing of personal data described here takes place with your consent. The legal basis for the data processing in connection with the Google Analytics service is therefore Art. 6 para. 1 letter a GDPR. You can revoke this consent via our Consent Management Tool at any time with effect for the future.
- The personal data processed on our behalf to provide Google Analytics may be transferred to any country in which Google Ireland or Google Ireland's sub-processors maintain facilities. Please refer to the notes in the section "Data transfer to third countries".
- We only use Google Analytics with IP anonymization activated. This means that the IP address of the user is shortened by Google Ireland within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The IP address transmitted by the user's browser is not merged with other data. The shortening of the IP address takes place on servers in the EU.
- The data on user actions are stored for a maximum period of 26 months and then automatically deleted.
- You’ll find further information about Google’s policies here.
- GA Connector
- Google Analytics data is integrated with our CRM and Marketing Automation systems, Salesforce and Pardot (Salesforce.com Germany GmbH, Erika-Mann-Str. 31, 80636 Munich, Germany) by the means of the GA Connector (Zuev Software LLC, Akademika Lebedeva Street 1/6, Kyiv, Ukraine).
- The legal basis for the processing of said data lies with your consent, in accordance with Art. 6(1) Sentence 1(a) of GDPR. GA Connector does not store any personal information until the point when users start filling out forms on the website, where consent is then explicitly requested.
- You can find more information here
- Google Firebase
- Hotjar
- This website uses Hotjar, an analysis software of Hotjar Ltd. („Hotjar“) (Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe).
- More information about Hotjar’s privacy notice can be found here.
- IPStack
- This website and the Testbirds Companion App use IPStack Services. If you interact with those applications, we process only personal data that your browser or the app communicates to our server.
- More information about IPStack privacy information can be found here.
- Groove Knowledge Base and Customer Support Widget
- We use the Groove Knowledge Base and the Customer Support Widget as a content management tool to gain insights that help us to improve our knowledge base and to reduce frequent support requests. In this way, we can provide you with the best possible help for questions or problems quickly and efficiently across all devices.
- You can find Groove's privacy policy here.
- Twilio SendGrid Email Platform
- Apple Services
- Apple App Store Connect
- The Testbirds Companion App for iOS uses Apple App Store Connect services to collect and analyze data, such as numbers on crashes, installations and uninstallations, as well as ratings and reviews. In the process the user’s device type and model as well personal data such as your email address, IP, location, and depending on your settings potentially your name are shared with Apple in accordance with Art. 6 Para. 1 point (b) GDPR to fulfil our contractual obligations to improve the quality of our application and provide support in case of problems.
- Apple App Store Connect
- AWS Video Transcoding
- We use AWS for our video transcoding. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg (hereinafter: AWS).
- If videos are created as part of a test project, the personal data of these videos are processed on the servers of AWS. For this purpose, we have concluded an order processing agreement with Amazon. In this context, personal data may also be transferred to the parent company of AWS in the USA. The data transfer to the USA is based on the EU standard contractual clauses. Details can be found here: https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/
- Further information can be found here: https://aws.amazon.com/de/privacy/?nc1=f_pr
- The use of AWS is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in processing videos to carry out our test projects. If a corresponding consent was requested, the processing is based exclusively on Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.
- Microsoft Azure AI
- At Testbirds, we utilize Microsoft Azure AI services to analyze test data, including feedback and open questions. Microsoft acts as a processor and processes personal data only on behalf of Testbirds and as instructed. All data processing occurs within the EU, ensuring compliance with data protection regulations. Importantly, data is not used to train other AI models or as training data for other users of Microsoft Azure AI or shared with any other party.
- For more information on Microsoft's data privacy practices, please visit this link.
Privacy policies of other websites
The Testbirds website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Testbirds keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 23 August 2023.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Testbirds has not addressed your concern in a satisfactory manner, you may contact a supervisory authority.
